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National Association for Home Care

Client Bill of Rights & Responsibilities

Patient Rights

  • Bill of Rights
  • Code of Ethics
  • Compliance Policy
  • Privacy Notice
  • Clients of HomeCare Options have the right to:
  • Receive considerate and respectful care in the home at all times, and have property treated with respect.

  • Participate in the development of the plan of care, and receive an explanation of any services proposed, changes in service, and alternative services that may be available.

  • Receive complete written information on the plan of care, including the name of the home health aide and the supervisor responsible for the services and the agency phone number.

  • Refuse medication and treatment, counseling, or other services without fear of reprisal or discrimination.

  • Be fully informed of the consequences of all aspects of care, unless medically contraindicated, including the possible results of refusal of medical treatment, counseling or other services.

  • Privacy and confidentiality about one’s health, social and financial circumstances and about what takes place in the home.

  • Know that all communications and records will be treated confidentially and that no information will be given out without a written release from the client or family.

  • Expect that all home care personnel, within the limits set by the plan of care, will respond in good faith to the client’s requests for assistance in the home.

  • Receive information on the agency’s policies and procedures including information on charges, qualifications and supervision of personnel, hours of operation, and discontinuation of service; request a change of caregiver.

  • Participate in the plan for discontinuation of service with the right to appeal.

  • Have access to all bills for service regardless of whether they are paid for out-of-pocket or through other sources of payment.

  • Receive regular nursing supervision of the homemaker-home health aide if medically-related personal care is needed.

  • Receive a clear explanation of which services and equipment provided by the agency are covered by third-party reimbursement and which services and equipment will be paid for by the client and of the charges which will be incurred.

  • Receive a clear explanation of the process to voice grievances about care, treatment, or discontinuation of service without fear of discrimination or reprisal for doing so.

  • Appeal agency decisions regarding care, following grievance procedures.

  • Know the agency maintains liability insurance coverage; and be given in writing the name and telephone number of a contact person for 24 hour access to the agency.

  • Be given written information concerning the agency’s policy on advance directives.

  • Access to an interpreter if needed.
  • Choose their provider of services and be informed of that right

  • Call the State Department of Health HOTLINE at 1-800-792-9770
  • Write the accrediting body; the National Association for Home Care Accreditation Program 228 Seventh St., SE, Washington, D.C. 20003
  • Clients of HomeCare Options have the responsibility to:
  • Notify the agency of changes in their condition or care situation (hospitalization, symptoms, etc.).

  • Follow the plan of care.

  • Notify the agency if the visit schedule needs to be changed.

  • Keep appointments and notify the agency if unable to do so.

  • Inform the agency of the existence of, and any changes to, advance directives.

  • Advise the agency of any problems or dissatisfaction with the service.

  • Provide a safe environment for care to be provided.

  • Carry out mutually agreed responsibilities.

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